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Your Rights and Our Commitments

Everything that governs your account on sattapg — from how we store your data to how disputes are handled — is laid out here in plain language.

Terms of UsePrivacy PolicyCookie PolicyAccount ConditionsDispute Process

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How Our Legal Framework Works in India

sattapg Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms apply to every account holder who accesses sattapg where local law permits. By creating an account and using UPI, Paytm, or PhonePe to fund it, you confirm that you have read and accepted these conditions in full. We operate under the jurisdiction relevant to

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your region, and any disputes arising from account activity are handled through the process described in our Terms of Use document. Your payment method — whether UPI, Paytm, or PhonePe — does not alter your rights or obligations under these terms; all accounts are subject to
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the same conditions regardless of how you deposit or withdraw. We revise our policy documents periodically; when we do, we notify you via the email address registered to your account before the changes take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT PATHS

Reach Our Legal and Policy Team

If you have a question about our terms, need a copy of the data we hold on your account, or want to raise a dispute, our…

DATA AND ACCOUNT SECURITY

How sattapg Handles Your Data and Account

We use industry-standard encryption to store and transmit your account data. Your payment details linked to UPI, Paytm, or PhonePe are never stored in full on our servers — only tokenised references…

Data Storage

Your personal data is stored on servers with end-to-end encryption. We retain only what is necessary for account operation and legal compliance — no surplus personal records are kept beyond the required retention window.

Cookie Policy

We use session cookies to keep your lobby state intact and analytics cookies to understand how features are used. You can manage cookie preferences from the settings panel inside your account at any time.

Account Security

Two-factor authentication is available on every sattapg account. We recommend enabling it via your security settings — it adds a one-time code step at login that significantly reduces the risk of unauthorised access.

Data Retention

We keep account transaction records for the period required under applicable law. Once that period lapses, data not needed for ongoing legal obligations is deleted or anonymised from our active systems.

Your Rights

You may request a copy of all personal data we hold, ask for corrections to inaccurate records, or request deletion where no legal retention obligation applies. Submit requests through the Account Support Centre or via our policy email.

Policy Updates

When our Terms of Use or Privacy Policy changes, we email your registered address with a summary of what changed and when it takes effect. Continued account use after the effective date constitutes acceptance of the revised terms.

Common Legal and Policy Questions

If you have a question about your rights under our terms, how your data is used, or what happens when a dispute arises, the answers below cover the situations we hear about most. For anything not addressed here, contact our policy team directly through live chat or email.

The full Terms of Use document is available from the footer of every sattapg page and from the Help section inside your account. It is updated whenever our policy changes, and the effective date is shown at the top of each version.

We collect the name, email address, phone number, and date of birth you provide at registration, plus transaction records tied to your UPI, Paytm, or PhonePe deposits and withdrawals. No additional personal data is collected without your explicit consent.

Log into your account, go to the Help section, and submit a data access request through the policy portal. Alternatively, email our policy inbox with your account ID. We process such requests within five business days.

Yes, where no legal retention obligation applies. Submit a deletion request via the Account Support Centre. We will confirm which records we can remove immediately and which must be retained under applicable law, with reasons given in writing.

Start by contacting our live chat team with your account ID and a description of the issue. If it is not resolved at that stage, escalate via email to the policy inbox and our disputes team will review it formally and respond within five business days.

Payment details are tokenised at the point of entry — we never store your full UPI handle, Paytm account number, or PhonePe credentials in raw form. Only a secure reference token is held, used solely to process your transactions.

Yes. We send an email to your registered address before any substantive policy change takes effect, outlining what is changing and from which date. You can also check the policy version history in the Account Support Centre at any time.

Your Rights and Our Commitments

Reach Our Legal and Policy Team

How sattapg Handles Your Data and Account

Data Storage

Cookie Policy

Account Security

Data Retention

Your Rights

Policy Updates

Common Legal and Policy Questions

01 Where can I find the full Terms of Use for my account?

02 What personal data does sattapg collect when I create an account?

03 How do I request a copy of the data held on my account?

04 Can I ask sattapg to delete my personal data?

05 What happens if I have a dispute about an account decision?

06 How does sattapg protect my payment details linked to UPI or Paytm?

07 Will I be notified before the Terms of Use or Privacy Policy changes?

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